Overview
Our aim is to offer a valuable customer experience which does not require a refund and returns policy. For any concerns please first reach out to us at info@radoncare.ca to see if we can assist and make it right. If you are curious about our policy and procedures regarding store purchases, read on!
The Fine Print:
Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.
To be eligible for a return, your item must be unopened, unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Mitigation products cannot be returned.
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer. Any item not in its original condition, is damaged or missing parts for reasons not due to our error and any item that is returned more than 30 days after delivery are not eligible for return.
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. For more details on how we handle your data during this process, please review our privacy policy.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@radoncare.ca.
Sale items
Sale items will be refunded at purchase price.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@radoncare.ca for further instructions.
Shipping returns
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
If you are looking for more information, then you can contact us here.
Need help?
Contact us at info@radoncare.ca for questions related to refunds and returns.